HP WARRANTY, UK703E, 3YR PARTS & LABOUR, NEXT BUSINESS DAY ONSITE
HP WARRANTY, UK703E, Overview
- Hp warranty, UK703E, hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product up-time. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Hp warranty, UK703E, service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified time-frame.
HP WARRANTY, UK703E, Onsite hardware support
For hardware incidents that cannot, in HP’s judgment, be resolved remotely, an Hp warranty, UK703E authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law), for certain products, Hp warranty, UK703E may elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Replaced products become the property of HP. Once an Hp warranty, UK703E authorized representative arrives at the Customer’s site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are repaired. Work may be temporarily suspended if parts or additional resources are required, but work will resume when they become available. Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law), repair is considered complete upon HP verification that the hardware malfunction has been corrected or that the hardware has been replaced.
HP WARRANTY, UK703E, In addition at time of onsite technical support delivery
In addition at time of onsite technical support delivery, HP may:
• Install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
• Install available firmware updates defined by HP as non-customer-installable that, in the opinion of HP, are required to return the covered product to operating condition or to maintain support ability by HP and for which the Customer has the required license to use, if applicable.
In addition, at customer request HP will install during coverage hours critical firmware updates defined by HP as non-customerinstallable and for which the Customer has the required license to use, if applicable. Critical firmware updates are firmware updates recommended by the HP product division for immediate installation.
HP WARRANTY, UK703E, Onsite response time
For incidents with covered hardware that cannot be resolved remotely, Hp warranty, UK703E, will use commercially reasonable efforts to respond onsite within the specified
onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in
‘General provisions’. The onsite response time ends when the HP authorized representative arrives at the Customer’s site, or when the reported event is
closed with explanation that HP has determined it does not currently require an onsite intervention.
- Hp warranty, UK703E, response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. Response time options available for eligible products are specified in the Service-level options table. All response times are subject to local availability.
HP WARRANTY UK703E, Specifications
|Compatible Products||HP 250 Notebook PC, HP 500 Notebook PC, HP 650 Notebook PC, HP ProBook 430 Notebook PC, HP ProBook 4340s Notebook PC , HP ProBook 450 Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 470 Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC|
|Service Level||Next Business Day|
|Support Type||Warranty Upgrade|
|Upgrade Type||Next Business Day|
|Warranty Duration||3 Years|
|Service Level||3 Years|
|Type||Hardware Support Services|